Subject: Tech Support Candidate - Aakash Sharma
From: Aakash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:58:48 -0400

| | Tech Support Test

Name | Aakash Sharma
E-mail | [email-masked]
Phone Number | (91) 8800586838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Patel Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Adobe - Tech process | Tech support | 20 June, 2021 | 26,500
Previous Employer 2 | Google - Process | Google Analyst | 10 Feb, 2020 | 22,500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As NDTV is an Indian website, at times, there are few newspaper sites, which block access of their website outside the geographical restrictions, at the time, people can use VPN to access that website.

For Indian users, If they are trying to access ndtv.com, and they aren't able to access it, then it might be possible that their IT Team has blocked, we will be telling the customer to check with the IT Team.

- 2nd situation ( We will check with their dns server ) as well.
Steps I'll take are :-
( I'll go to Control panel, then Network and Sharing center), after that, I'll go to their Network connection name, and will select properties in it, after that, I'll go to Internet Protocol Version 4 (TCP/IPv4).turn in DNS settings, I'll put -
Preferred DNS server:   8.8.8.8
Alternate DNS server:    8.8.4.4
Usually, this issue solves if customer pc isn't a workstation and it's a home computer.

If it will still not work, then I'll try to flush their DNS
( I'll open cmd or powerShell as an administrator), then I'll put this comand - ipconfig/flushdns and will restart the computer.

Another situation :-
At times, due to host file, wesbites doesn't load

So, I'll go to -

Go to My Computer > C:\Windows\System32\drivers\etc  locate Hosts file and open it with notepad
And I'll put # before the name of the website (www.ndtv.com) or will simply remove the entry of www.ndtv.com and will save the file

And then will restart the computer and will try to open it.

---- These app are the steps which usually solve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll turn on the Bluetooth button my speaker, and will turn on the Bluetooth of my phone by going to settings of the phone or via notification center icon

Then I'll check the name of the speaker in the list, and will connect it.

What according to you makes you a good candidate for customer service or technical support job? | I want to do all kind of tech jobs no matter how hard it is, I want to help people in solving their tech issues. People usually get confused in tech stuffs and they start hating the brands because of lack of knowledge. I want to help everyone. I love technology and technology is future.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |