Subject: Tech Support Candidate - ABHISHEK SHAJI
From: ABHISHEK SHAJI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:58:10 -0400

Tech Support
Test

Name

ABHISHEK
SHAJI

E-mail

[email-masked]

Phone Number

(+91) 8589802523

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Thiruvananthapuram ,
Kerala

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

INVIS MULTIMEDIA

Sales executive

07-06-2017

₹12000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Refresh
the page

2.Make sure your web browser is up to date

3.Make sure JavaScript is enabled

4.Clear your cache and cookies

5.Make sure Cookies are enabled

6.Restart your web browser

7.Try a different web browser

8. Check whether the internet cables or wifi are connected properly

9.Restart the computer

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage with client well

On a scale of 1 - 5 please rate your
fluency in spoken English

5