Subject: English Language Test - Mohammad Ibrahim Dar
From: Mohammad Ibrahim Dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:58:00 -0400

| | Foreign Language Screening Test

Name | Mohammad Ibrahim Dar    /  (91) 9541963325    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all, I will apologise to the customer for the same and then I will inform him that the courier team was unable to deliver the product due to wrong address as per the courier so, will request him to place a fresh order with exact address so that, the product reaches on time to the customer.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First of all, I will apologise to the Abdul for the experience he has gone through and will make sure that as per the policy of the brand the product should be returned or if replacement policy is there for the same product then, I will go with the same because the customer has paid for the product so, I will definitely help Abdul with the same so that he continues shop with the Homebox.

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