Subject: Tech Support Candidate - Shubham kumar Kushwaha
From: Shubham kumar Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:55:33 -0400

| | Tech Support Test

Name | Shubham kumar Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 7004052982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lrs services pvt ltd | Desktop enginear | | 12000
Previous Employer 1 | Millinium automation pvt ltd | Network enginear | | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fistly checked internet are working on her computer
Then checked browser are updated
Then delete junk or history data of browser
Then checked inspect and checked network and checked console what error visible on screen

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 On bluetooth on our mobile
2 On bluetooth device
3 search the device our phone
4 connect the device

What according to you makes you a good candidate for customer service or technical support job?

The candidate always happy face on coustomer
And talk very politialy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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