Subject: Tech Support Candidate - Akshaya P
From: Akshaya P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:52:38 -0400

| | Tech Support Test

Name | Akshaya P
E-mail | [email-masked]
Phone Number | (+91) 7502415954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | nagercoil
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | |
Previous Employer 1 | Na | Na | |
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the internet connection.
If the internet connection is good, even if it is not working then I'll check another browser to open the website.  If it doesn't work then I'll type NDTV on Google then I will vist the first portal (official) of the search .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth speaker, and turn on bluetooth in phone then search for more connectivity in new device the bluetooth speaker name will display. Click on that then it will pair.

What according to you makes you a good candidate for customer service or technical support job?

I'll try to satisfy the coustomer needs.
I'll try to find out the problem they're facing in the connectivity.
I'll try to explain about the problem they're facing.
I'll try to be polite and professional towards them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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