Subject: Tech Support Candidate - G.Pavan Kumar Gorlagunta
From: G.Pavan Kumar Gorlagunta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:50:05 -0400

| | Tech Support Test

Name | G.Pavan Kumar Gorlagunta
E-mail | [email-masked]
Phone Number | (810) 6972152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we should ask the customer which type of error he/she is getting after confirmation from the customer will check and will provide trouble shoot steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First we should turn on speaker.
2. Then go to mobile phone turn on bluetooth
3.long press on the bluetooth then it will show available devices .
4Finally click on the name of the device

What according to you makes you a good candidate for customer service or technical support job? | I can convince and provide proper resolution to the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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