Subject: English Language Test - Gaurav Singh Bundela
From: Gaurav Singh Bundela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:44:03 -0400

Foreign Language
Screening Test

Name

Gaurav
Singh Bundela    /  (110058) 6387319103
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir we are
sorry for the inconvenience faced by you and as I have checked in our system, it
has been shipped by us on the same day and our delivery partner also tried to
deliver the courier as I am seeing here it is mentioned as wrong address of the
recipient, but no problem sir. please confirm the address to me and I will
mention the same in our system, sir we will try to deliver the courier to you as
soon as possible, and will try our best that in future you will not face any
such problem.

Thank you for shopping.

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We are
sorry for the inconvenience sir, we are raising a complain in our system
regarding  your product and arranging a pick up for the product which you have
received and arranging a replacement for the same, our delivery partner will
pick up the product and will replace by the fresh product, and will try our best
that in future  you will not face any such problem, Thank you for shopping.

Regards