Subject: Tech Support Candidate - DIVYA SACHDEVA
From: DIVYA SACHDEVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:30:27 -0400

| | Tech Support Test

Name | DIVYA SACHDEVA
E-mail | [email-masked]
Phone Number | (82090) 30913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SRIGANGANAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Adobe Process

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | 2nd april 2021 | 21k
Previous Employer 1 | Skyway INET solution | PA | Jan 2020 | 19K (30 k including incentives)
Previous Employer 2 | Skidhold Technologies | Web Designer | FEb 2019 | 17 K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially we will make sure that internet connection is working normally. If internet connection is unstable, we will fix that by either turning on the router again or by replacing it with a different connection.

If the connection is stable then we will check with web address for typos

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we will check whether the phone is android or IOS

For Android we will follow the following steps:
1) Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

2)Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list.
3) Select the speaker's name to connect to it. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

THE concept must be followed
1) Transparency
2) Helping
3) Emphatic

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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