Subject: English Language Test - Ritik Anand
From: Ritik Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:29:55 -0400

| | Foreign Language Screening Test

Name | Ritik Anand    /  (110059) 9971093930    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, [Customer name]
Thank you for your email. We would love to help solve your issue. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process:

-Your order number
-Suitable time to call you so we resolve your issue over the phone and make sure there are no miscommunications and we can get things settle as soon as possible.

*Please recheck these and make sure they're correct*
We look forward to resolving your issue.
Thank you,
[Company Name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi [Customer Name]
We're very sorry to hear about this experience. It's always important for us to make sure our customers get the best of our products and services. Your complaint has been further passed on to the team and we'll make sure this never happens again as we learn and grow.
We appreciate your time and we've applied a 10$ discount off your next purchase.
Your replacement for [Product Info] will soon be dispatched and delivered to you.
We apologise again for any inconvenience.
[Company Name]

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