Subject: English Language Test - Upasana Bisht
From: Upasana Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:18:42 -0400

Foreign Language
Screening Test

Name

Upasana
Bisht    /  (91) 9410384049    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Mam,

I am so sorry your order has not arrived as the address mentioned seems to be
wrong.I know how frustrating this must be for you.I would request you to kindly
update the address for future convenience.I have tracked the package and it is
currently listed. You can check on its progress through the link given
below.

Please contact me directly if your order does not arrive within two days.In the
meantime, I will do everything I can to locate your package.

Once again,I sincerely apologize for the inconvenience.

Sincerely,

Upasana Bisht.

Customer care Executive.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Mam,

I am sorry to learn that you faced such problem. I understand how frustrating
this might have been for you. We value your time.We are prioritizing the issue
you are facing and our team is already working actively to resolve the
issue.

We strive to provide excellent customer service by replacing the same item or by
intiating the refund in case the item is not available in a timely manner and I
again apologize for the inconvenience this has caused to you.

Please let us know if you have any additional questions, concerns, or comments
regarding the same.

Warm Regards,

Upasana Bisht.

Customer Service Executive.