Subject: English Language Test - Mohammed Faisal
From: Mohammed Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 10:54:11 -0400

| | Foreign Language Screening Test

Name | Mohammed Faisal     /  (91) 7673938773    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day Sir/Ma'am,
In respond to your mail I would like to bring this to your notice that our delivery executive reached your address which you told was incorrect, so kindly send your current address details so that we can deliver your product accurately and to correct address.
Kindly reach out or reply to this email if you have any other query.

Thanks and Regards
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings Sir,
We are really really for your bad experience and we apologize for the inconvenience caused.
One of our support executive will contact you and i have raised request for replacement of the product.

Thanks and Regards
Customer support executive

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