Subject: Fwd: English Language Test - Sonali Debnath
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Date: Tue, 24 Aug 2021 06:00:41 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 23, 2021, at 8:10 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Sonali Debnath / (91) 9871857205 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

We have received your mail regarding the query of your delivery status with our courier agency, we would like to inform you that the address which has been received from the courier and from your side is different, so I will help you in this regard by changing your address where you wanted it to get delivered and inform the courier agency to get your package delivered to that address, so I would like to inform you that it will take some time for it to be delivered to you. 

If you have any other query please feel free to contact us anytime. 

Thank you 
Regards, 
Customer Service Representative 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr. Abdul, 

We are sorry for the inconvenience, but it has been 1 week till your last purchase, if you could have us informed then we would definitely help you in this regard but we are apologize as per the policies of the company we cannot replace or return the money back but if you make your purchase next time with us, we will definitely offer you some discount, but as per your mail we cannot help you in this regard. 

Hope you stay well and if we can assist you in any other form please do let us know. 

Thank you 
Regards, 
Team Homebox