Subject: Fwd: Tech Support Candidate - Milan Sharma
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Date: Tue, 24 Aug 2021 05:18:08 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 23, 2021, at 5:20 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Milan Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9650468868 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	East Delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Home Tutions 	Tutor 	Part Time 	22000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check your internet connection on the computer screen. 

2. Check whether all the lights of your wifi are blinking solid green or not. If not, then reboot the wifi once. 

3. Check if there any antivirus is blocking open that site. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. First you need to open the bluetooth on your phone and on the bluetooth speaker. 

2. Then you need to press the Bluetooth icon of your mobile phone to show the all devices online to connect. 

3. Now select your device on your mobile phone to get connected after entering a pair code if needed. 
What according to you makes you a good candidate for customer service or technical support job? 	In customer service or technical support job, a good candidate must have good listening, analysing and communication skills to provide a good service. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5