Subject: Fwd: Tech Support Candidate - Ananya Panigrahi Ananya
From: HR Livesalesman <[email-masked]>
To: Darpan Arora <[email-masked]>
Date: Tue, 24 Aug 2021 04:36:15 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 23, 2021, at 5:16 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ananya Panigrahi Ananya 
E-mail 	[email-masked] 
Phone Number 	(91) 8847813876 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Odisha 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Sometimes these problems happen. So to troubleshoot this problem I will restart my device cause many basic problems can be solved simply by restarting the device.Secondly I will make sure the internet connection works.Then I will check if tye website is down for me or for everybody. If it says it's for me only then I will fix the network issues and report website problems. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)I will swipe down from the top of my mobile screen. 
2)Touch & hold bluetooth of my device. 
3)Tap pair new device if I don't find any new pair device then will check under available devices or refresh. 
4)Then tap the name of the bluetooth device you want to pair with my device. 
5)Then will follow any on-screen instructions. 
What according to you makes you a good candidate for customer service or technical support job? 	Yes,I can easily resolve the problems of my customers. I should be passionate about my work and get a lot of enjoyment & pleasure out of it.I have the basic analytical skills and communication & interpersonal skills which will be the most important factors for a technical support or customer service job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5