Subject: Tech Support Candidate - Mayank Rajput
From: Mayank Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 06:26:22 -0400

| | Tech Support Test

Name | Mayank Rajput
E-mail | [email-masked]
Phone Number | (+91) 7505006829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dhampur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a website is unresponsive, some steps to figure out are :
1.Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issues with.

2.Make Sure the Internet Connection Works.

3.Check if the Website is Down for Everybody or Just me.

4 Disable Add-Ons and Other Interfering Software.

5.If the page is not responding Browse a Cached Version of the Page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps for connecting a Bluetooth speaker to a mobile phone:
1.Open the Settings app on mobile.

2.Navigate to Connected devices and turn on the Bluetooth toggle switch if it's not enabled(Make sure the Bluetooth speaker is in pairing mode during this time.)

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | According to my, It's all about your attitude in addition to your academic qualification, like you should be soft-spoken, a good listener, a problem solver, helpful, a team builder and know how to engage people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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