Subject: Re: Tech Support Candidate - Richard Xavier Linda
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Abhishek Kumar <[email-masked]>
Cc: Darpan Arora <[email-masked]>
Date: Tue, 24 Aug 2021 09:22:49 +0000

His written english is pathetic. Please check basics carefully yourself before asking Pritish or Abhishek to check further

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 1:09 PM
To: Abhishek Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Darpan Arora <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Richard Xavier Linda

Hi Abhishek,

Please check him for EPOS

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Aug 21, 2021, at 4:06 PM, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

Hi Deeksha,

Please find the feedback of Richard for EPOS

  *   5.5 Yrs of Experience in Technical Support
  *   Good Communication Skills
  *   Worked with Tech Mahindra in Intl Voice Support - Netgear Account
  *   Can Join ASAP
  *   Last Salary 25K in Hand
  *   Expecting 30K in Hand

You can check Tech Support Google Doc Sheet as well.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Aug 21, 2021, at 8:04 AM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Richard Xavier Linda
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9661768843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ranchi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vmak Research and solutions pvt.ltd     Technical Support Executive     31-March-2021   25000
Previous Employer 1     SI Technologies Technical Support Executive     30- November- 2018      19000
Previous Employer 2     Tech Mahindra   Technical Support Executive     31-Jan-2015     16000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1-  I will try to another website on a same browser.
Step2- If another website is working it means the problem is only with that particular website.
Step3- I will clear the history , cache and cookies of that browser.
Step4- Also I will go into the setting and check whether that website is blocked or not if it's blocked then I will make it unblock.
Step5- Also i will try to open that website on another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1- Swipe down from the top of the screen.
Step2- Touch and hold Bluetooth .
Step3- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Step4- Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? According to me candidate should have these qualities such as:- Active listener, Polite and clam but professional on a call, Ability to fix the issues in one go, Make the customer comfortable. Explain the each and every steps of troubleshooting to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4