Subject: Fwd: Tech Support Candidate - Richard Xavier Linda
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Tue, 24 Aug 2021 00:39:15 -0700 (MST)

Hi Abhishek, 

Please check him for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 21, 2021, at 4:06 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Deeksha, 

Please find the feedback of Richard for EPOS 

    * 5.5 Yrs of Experience in Technical Support 
    * Good Communication Skills 
    * Worked with Tech Mahindra in Intl Voice Support - Netgear Account 
    * Can Join ASAP 
    * Last Salary 25K in Hand 
    * Expecting 30K in Hand 

You can check Tech Support Google Doc Sheet as well. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 21, 2021, at 8:04 AM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Richard Xavier Linda 
E-mail 	[email-masked] 
Phone Number 	(+91) 9661768843 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ranchi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vmak Research and solutions pvt.ltd 	Technical Support Executive 	31-March-2021 	25000 
Previous Employer 1 	SI Technologies 	Technical Support Executive 	30- November- 2018 	19000 
Previous Employer 2 	Tech Mahindra 	Technical Support Executive 	31-Jan-2015 	16000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1- I will try to another website on a same browser. 
Step2- If another website is working it means the problem is only with that particular website. 
Step3- I will clear the history , cache and cookies of that browser. 
Step4- Also I will go into the setting and check whether that website is blocked or not if it's blocked then I will make it unblock. 
Step5- Also i will try to open that website on another browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1- Swipe down from the top of the screen. 
Step2- Touch and hold Bluetooth . 
Step3- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Step4- Tap the name of the Bluetooth device you want to pair with your device. 
What according to you makes you a good candidate for customer service or technical support job? 	According to me candidate should have these qualities such as:- Active listener, Polite and clam but professional on a call, Ability to fix the issues in one go, Make the customer comfortable. Explain the each and every steps of troubleshooting to the customer. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4