Subject: Tech Support Candidate - Rohit Pathak
From: Rohit Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 03:31:24 -0400

| | Tech Support Test

Name | Rohit Pathak
E-mail | [email-masked]
Phone Number | (91) 8700939867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD SECTOR 23
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acute global Services | Network support Engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check what type of error you are getting,and fix the problem according to the error.you can check your router and wifi connection first by ping any network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth mode on both device and pair them and now you use bluetooth feature
What according to you makes you a good candidate for customer service or technical support job? | Problem solving skill because everyday you get the new and unknown problem which you have to fix l.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |