Subject: English Language Test - Pankaj Kumar Shukla
From: Pankaj Kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 02:55:54 -0400

Foreign Language
Screening Test

Name

Pankaj
Kumar Shukla    /  (+91) 7388988912
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

According
to my view, in above assuming I am as customer service representative then I
talk with customers and ensure that the courier delivery within few days. Please
give me our correct address.

I satisfied the customer because my work is to grow our company in business
profile..

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

In this
case, according to my view I satisfied the customer care and email those
customers that complaint. I send back new TV within few days as soon as
possible.