Subject: English Language Test - Richard Xavier Linda
From: Richard Xavier Linda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 02:39:45 -0400

| | Foreign Language Screening Test

Name | Richard Xavier Linda    /  (+91) 9661768843    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry for the bad experience which you have faced. I will surely help you with this, as i can see the status, the delivery boy( wishmaster) has tried 3 times to deliver your product at your place but due to wrong address he could not make it possible but dont worry sir/mam I am going to raise the ticket for your concern to the relevant team and team will be get back to you within 24 hours.
Is there any thing else may I help you with.

OR
IF WE HAVE ACCESS TO CHANGE THE Customer's address in that situation.

I am so sorry for the bad experience which you have faced, I will quickly go ahead and check it from our side, then I will change the address and raise the ticket to the relevant team so that team can contact to the customer also I will provide the TAT to the customer and also I will educate the customer that he/she can also check the status and can change the address by themself as well.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am so sorry for the bad experience which you have faced, I will surely help you with this I am going to raise the ticket for your concern with high priority to the relevant team and the team will get back to you within 24 hrs, also a technician will visit your house to check it and then we will definitely  go ahead and replace the product.

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