Subject: Tech Support Candidate - AYUSH GUPTA
From: AYUSH GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 02:08:57 -0400

| | Tech Support Test

Name | AYUSH GUPTA
E-mail | [email-masked]
Phone Number | (175038) 8988416580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mandi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First off all I will refresh the page and check for the internet connection.
Step 2- I will try to restart the browser in which I was trying to open the website.
Step 3- Next I will try to open the website on any other device to check that the website is working properly or the website is down.
Step 4- Now if all this did not work I will clear my browser cache or try to change my network settings.
Step 5-Next I will run the Windows Network Troubleshooting process to clear the network issue in my device.
Step 6- At last I will change my DNS server and Try to clear the Browser cache and try to clear any cookies and will check that the Website is using the Right HTTP code for example HTTPS without this tag no website can pass the google security protocol. The 'S' in the HTTPS stand for the security it is upgraded version of HTTP protocol.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth Speaker.
2. Turn on the Bluetooth of your phone.
3. Try to click on the find new devices on your phone.
4. After 1 minute or less you will see the Bluetooth device's name on the new devices list, after seeing that click on the name of the device or, in some devices there will be a connect sign press that and you will be connected to the device.
5. Nowadays in some devices there will be a conformation massage to allow the device to connect to your phone kindly press allow to connect speaker to your phone.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills. I'm good at my academics. I'm a patient person who can listen what others say very calmly. I'm a fast learner. I'm a Honest person. I'm a good listener. I can handle pressure and also stay calm to complete my job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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