Subject: Tech Support Candidate - Ashish Mathur
From: Ashish Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 00:56:41 -0400

| | Tech Support Test

Name | Ashish Mathur
E-mail | [email-masked]
Phone Number | (+91) 9109949990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Lye. | Executive | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check whether correct URL is typed or not
2) check whether there is internet connectivity on PC or not
3)Need  to check if any proxy is defined or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn bluetooth on in mobile
2)power on speaker
3)check its bluetooth is on or not
4)search for devices available in mobile phone
5)select the device in the menu

What according to you makes you a good candidate for customer service or technical support job? | I like to help people when they are stuck in trouble related to mobile and computer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |