Subject: Tech Support Candidate - Madhuresh Joshi
From: Madhuresh Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 23:27:58 -0400

| | Tech Support Test

Name | Madhuresh Joshi
E-mail | [email-masked]
Phone Number | (+91) 9650110375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP
Virtualization

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i. Firstly, I'll check is the correct name of the website I'd searched.

ii. Secondly, I'll clear the cache and cookies from the browser and will try to access again.

iii. I will also check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Folllowing steps are undertaken to connect a bluetooth speaker to the mobile phone :

i. Turn on the bluetooth speaker.
ii. Turn on the mobile bluetooth and search for devices.
iii. Select the device which you want to connect.
iv. Bluetooth speaker will be connected with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

i. I love technology. So as, I love my job too. Therefore, I'll never get bored of this.

ii. I can speak about any part of business in respect of both technical & non-technical and also tell to others.

iii. I love technical challenge.

iv. I have the quality of self-discipline, problem solving skills, good communication skills, good listening as well as passion for technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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