Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 21:58:37 -0400

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (+91) 9368803545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muradnagar, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Purvanchal projects Pvt Ltd | Assistant manager | 09/2019 | 16700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Checking the internet connection works
2. Checking the website is down for everybody or just me
3. Checking DNS
4. Try a different browser
5. Restart computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode
2. Switch on Bluetooth on mobile
3. Wait for the connect
4. Pair
5. Connect

What according to you makes you a good candidate for customer service or technical support job? | I decide to go into technical support because I have been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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