Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 15:33:08 -0400

Tech Support
Test

Name

Ashish
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8766251823

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 22

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Techmahindra ltd

CSE

Till present

16400

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I will check my internet as it's
working or not?  Then will check is there any restrictions about searching
website. After that I will check that for everyone website is down or not?

Then if website will not down for everyone then I will close the browser and
clear the history so that if there will be any issue in browser it will get fix
otherwise I'll go for next step by restarting the system or re-connect the
internet

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Fist of all, I will do switch on Bluetooth
speaker then I will open  Bluetooth option of my mobile under the range of
Bluetooth speaker then in my mobile I will go inside the available device and
will select the device name(Bluetooth speaker) and will tap on same
name.

What according to you makes you a good candidate
for customer service or technical support job?

Being an
IT students and Along with good communication skills and technical ability, I
have 2years experience of customer support executive which gives me to handle
the customer's queries on real-time and  abilities to stablish connect with
customer and most important to understand the customer's need and
problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4