Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 14:29:56 -0400

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (121003) 7011132839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vinove Software & Services - Noida | Associate IT | July 2019 | 17000
Previous Employer 2 | C-DAC ATC bytes | IT Associate | July 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will ask the customer which types of errors come on your screen, and after I will give instructions to resolutions.
1. Please check your Internet connection.
2. Please open cmd with the help of press win+r then enter type in CLI mode ping www.ndtv.com if the ping is available its means your connection will be established in seconds.
3. If a website will not open, Now you should clear the cache in your browser and again open the browser, definitely it will open.
4. Then again it will not open, sir you should try in another browser if the same issue comes now again open win+r the type ncpa.cpl then select which connection is connected by ethernet or wifi the open setting and check DNS, If they are not available we will provide to customer for resolve issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Unlock mobile and open mobile setting then select Connected devices then pair new device and select which one is need from the frequency
What according to you makes you a good candidate for customer service or technical support job? | Thank you for giving me this opportunity to my suggestion, According to Both are needful in this scenario during pandemic we need management skills and technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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