Subject: Tech Support Candidate - Yuvraj Patsariya
From: Yuvraj Patsariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 13:32:49 -0400

| | Tech Support Test

Name | Yuvraj Patsariya
E-mail | [email-masked]
Phone Number | (201301) 7017263650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bluewud pvt ltd | Sales coordinator and senior customer executive | Aug 2021 |
Previous Employer 1 | HCL | Field operation coordinator and senior customer executive (international) | Jul 2020 | 16000
Previous Employer 2 | Tech Mahindra | CSA | Jan 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First you need to Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth. In the list of paired devices, tap a paired but unconnected device.When your phone and the Bluetooth device are connected, the device shows as Connected.

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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