Subject: Tech Support Candidate - rakshit pandey
From: rakshit pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 13:24:23 -0400

| | Tech Support Test

Name | rakshit pandey
E-mail | [email-masked]
Phone Number | (110092) 8287580494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | west vinodnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Kiiara Analytics Pvt ltd | python Developer | 7-01-2021 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few types of error that might occur while loading a webpage. Some of them are listed below:
1) 404 not found : It means i am are tying to access a webpage that does not exist. In this case, i will check the url for any kind of typographical error.
2) Certificate Error : An SSL certificate error or security certificate error indicates a problem with HTTPS encryption. i will only see this error when connecting to a website using HTTPS. In this case, i would try to change the internet as the connected network might be compromised.
3)Phishing and Malware Warnings : Browsers can also display phishing and malware warnings. Whether it is Firefox, Chrome, or Internet Explorer, browser regularly downloads a list of dangerous websites. When you attempt to connect to a website on this list, you’ll see an error message. In this case ,i would close the website
4)server not found :A “Server not found” error in Firefox or “Google Chrome could not find [website.com]” message indicates that your browser could not find the website you’re trying to access. In this case, either i mistyped a website address or i am trying to access a website that doesn’t exist, my DNS server is down, or my firewall, proxy, or other settings are misconfigured.
5)Unable to Connect: The “Unable to connect” error in Firefox or “Google Chrome could not connect to [website.com]” message looks similar to the “Server not found” message above, but each means something different. In this case, my browser has successfully contacted its DNS servers and identified that there should be a website at the target location. However, my browser did not receive a response from the website’s servers when it tried to connect.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn ON the speaker and turn it on pairing by pressing the pairing button.
2) Turn ON the Bluetooth from mobile phone's settings.
3)Scan for the nearby bluetooth devices and connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | The candidate who calmly and patiently listen to the customer's query and provide them with the best possible solution is the best candidate for customer service role. For this candidate should have excellent communication skills to understand the query and to explain the solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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