Subject: Tech Support Candidate - Rajan Singh
From: Rajan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 12:53:45 -0400

| | Tech Support Test

Name | Rajan Singh
E-mail | [email-masked]
Phone Number | (+91) 9078173203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Budh vihar phase-2 Delhi 110086
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 0 | | |
Previous Employer 1 | 0 | | |
Previous Employer 2 | 0 | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few steps which i have to check.
1- In my computer the net connection is available or not.
2-I will check in my browser if i have the access of this website.
3-I will try the same website on incognito mode to check whether it is working or not.
4-I will remove browser's cache and history to check accessibility.
5-I will check on another browser like Edge, Mozilla etc,that the website is opening or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps i will use to connect.
1-switch on  bluetooth speaker
2-Enable Bluetooth on your mobile device.
3-It will show nearby devices available to connect.
4-Select Bluetooth speaker.
5-Then connect.

What according to you makes you a good candidate for customer service or technical support job?

-Candidate must have basic knowledge of products which are being used in an infrastructure.
-Candidate must be polite and confident while interecting with customers.
-Candidate must be aware about the SLA and Time management.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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