Subject: Tech Support Candidate - Sanchit jariwal Sanchit
From: Sanchit jariwal Sanchit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 12:42:48 -0400

| | Tech Support Test

Name | Sanchit jariwal Sanchit
E-mail | [email-masked]
Phone Number | (91) 8130885529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara , Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SBI CARDS | Application curing associate | 26-07-21 | 13800
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will refresh the page first.
2) Secondly , i am going to check my internet connection whether it is working or not .
3) In third step , i am going to clear my cache & junk files from the desktop .
4) In fourth step , I'll clear my google history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) In first step , i will on my bluetooth from my phone's settings .
2) In second step , i will click on the start button of the speaker so , that it would open it's bluetooth range .
3) In third step , I will the Pair the Bluetooth of my phone with the speaker's Bluetooth.
4) After pairing both device's Bluetooth  , We can enjoy songs over it.

What according to you makes you a good candidate for customer service or technical support job? | We need to understand one thing in customer service role or technical support role , that first , We have to understand customer's queries , What they are really try to make us understand . Secondly we have to treat them in an attractive , good manner , We need to communicate with them in a polite way , So that they can trust us and we can resolve their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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