Subject: English Language Test - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 12:17:19 -0400

| | Foreign Language Screening Test

Name | Aditya Kumar     /  (0091) 8800211412    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop!

This email is in regard to  Package id: 1234567890. As per the last update, we can see that the courier company attempted the delivery on 01/01/2021.
However, due to Bad Address they could not deliver the package. Hence, please provide us the correct address, so that we can advise the courier company for the same and the next attempt will be done without any hiccups.

Awaiting your response.

With Regards,
Xyz
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from homebox!

We apologize for the inconvenience that has been caused to you. Kindly provide us the pictures or video of the product, so that we can forward to our concerned team.

As soon as we will receive the details, please allow us 2-3 business working days to get back to you with the solution.

For any other queries feel free to contact us anytime.

With Regards,
Xyz
Customer Support Team

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