Subject: English Language Test - PRITHWISH SAHA
From: PRITHWISH SAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:46:31 -0400

Foreign Language
Screening Test

Name

PRITHWISH
SAHA    /  (91) 9051825349    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sapna,

This is in regards to your query about the status of order ID AA2568439 that you
have recently purchased from our website. We would like to inform you that after
checking our system, we noticed that the item was not delivered as the address
as per the courier was incorrect. We deeply regret the inconvenience caused and
have already initiated an investigation into the matter.

We are also sending the item again to the address i.e. 1/47, Malviya Nagar, New
Delhi 110017. Kindly confirm if this is the correct address. Basis your
confirmation, we will dispatch the item for delivery as soon as possible.

Thank you for choosing mintyra.com, have a great day!

Regards

mintyra.com Support Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thanks for contacting Homebox with your grievance. We sincerely apologize for
the experience you had.

Because your request falls under our refund and return policy (customers can
request for refund or replacement within 7 days of receiving item/s), we can
provide you with either of the options i.e. return or refund.

Kindly confirm your choice and we will process the request basis your request as
soon as possible.

Regards

Homebox Team