Subject: English Language Test - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:35:51 -0400

| | Foreign Language Screening Test

Name | Vijay Kumar    /  (+91) 7417221308    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr. Vinay,

Regarding undelivered Order due to incorrect address.

Please except my apologies,

we tried to reach at your location to deliver your order #hand bag but, Unfortunately our delivery boy is unable to find your address and contact you.

Kindly check and set your delivery address again and please contact our delivery boy +919838388383 on this number in order to pick your order.

Thanks
Vijay Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Vinay,

[Incase of No Replacement but Return and Refund]
As requested by you, we have processed your refund and it should reflect in your bank account in the 3-5 business days.

[Incase of Return and Replacement of product]
As requested by you, we have processed your return and replacement of your TV cabinet and it will be reached to you in 3-5 business days.

We are extremely sorry that had bad experience with us.
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible.

We understand how upset you would be and I would like to apologize again for the trouble that you had to go through.

[Return and Refund]
We hope that we could work together in the future where our product will be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please do stay connected. Have a great day.

Thanks,

Vijay Kumar

| |