Subject: Tech Support Candidate - Mantra Chadda
From: Mantra Chadda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:26:13 -0400

Tech Support
Test

Name

Mantra
Chadda

E-mail

[email-masked]

Phone Number

(+91) 9639051701

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Near Parichowk, Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First
of all, I would look at the error code the browser is displaying and then look
it up online to

sort out the error.

2. I would search for users facing similar problems

and their solutions (if present).

3. I would isolate the error to the following area: (i)Network

(ii)Hardware

(iii)Software

4. If the problem still persist, i would call the Customer Care.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

(i) Switch on the Bluetooth speaker

(ii) Switch on the Bluetooth on my device(mobile phone) locate the device in the
Bluetooth device's list.

(iii) Click on the speaker's name and click pair.

What according to
you makes you a good candidate for customer service or technical support
job?

1. Communication skills

2. Confidence

3. Knowledge about the product/service being provided.

4. Work ethics

On a scale of 1 - 5 please rate your fluency in
spoken English

5