Subject: Tech Support Candidate - DOLI RANI
From: DOLI RANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 11:03:04 -0400

Tech Support
Test

Name

DOLI
RANI

E-mail

[email-masked]

Phone Number

(91) 6205163096

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

JAMSHEDPUR,JHARKHAND

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
JAVA,REACT NATIVE

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SPEEDBAE PVT LTD

SOFTWARE INTERN

Current
Working

40k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will do the following things-

1. Restart My Device-Many basic problems can be solved simply by restarting your
device. This clears caches, and forces the device to re-load the program or web
page you may be having issue with, rather than use something that may be
partially wrong.

2.Make Sure the Internet Connection Works-

3.Check if the Website is Down for Everybody or Just Me-It's a good idea to test
if the site you're trying to access is down for everyone, or just you. There's a
website that facilitates doing just that!

Open your preferred browser, and visit a website checker page, such as "Down for
Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then
then push Enter or Return.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

I will do the following steps to connect a
Bluetooth speaker to a mobile phone-

1.Turn on your Bluetooth speaker and put it in pairing mode.

2.Swipe down from the top with two fingers on your Android device.

3.Tap and Hold the Bluetooth Image titled Bluetooth icon.

4.Tap + Pair new device

5.Tap the name of your Bluetooth speaker in the Bluetooth Settings
menu.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

3