Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:37:59 -0400

Tech Support
Test

Name

Vijay
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7417221308

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

As soon I get my offer letter I
can move to "New Ashok Nagar" which is close to office with walking distance
from New Ashok Nagar.

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step to open a website.

1. Error - Server Not Found : when Website address is mistyped or DNS is down or
Misconfigured.

Solution • Check if the website address and correct the address then Try to
open.

• Check if computer DNS server settings is not correct then try to
troubleshoot your computer network connection.

• If your website is not permitted or allowed by firewall or proxy server then
try to troubleshoot with windows troubleshooter.

2. Error - Unable to Connect : When Computer network issue.

Solution • Check your internet setting or computer network configuration then
try to resolve with windows troubleshooter.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect a Bluetooth speaker with
phone.

1. Turn on Bluetooth speaker if it turned off.

2. Set to Bluetooth mode if not set.

3. Go to phones settings and find Bluetooth and tap on it and turn on the
Bluetooth.

5. Search for your Bluetooth speaker device name (Eg. - Boatrocker 1500) then
tap to device name to pair Bluetooth Speaker to Phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I believe that the three most important steps required to be a
excellent candidate for customer service job 1- Great customer 2- listen to
customers concern carefully. 3- Resolve the issue by courteous
manner.

On a scale of 1 - 5 please rate your fluency in
spoken English

4