Subject: Tech Support Candidate - Ayushman Roy
From: Ayushman Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:22:23 -0400

| | Tech Support Test

Name | Ayushman Roy
E-mail | [email-masked]
Phone Number | (+91) 9003776057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida, Sector-34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Algotrak pvt. Ltd | Platform Tester | NA |
Previous Employer 1 | Algoji Ltd. | Quant Support | 09/05/2021 |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In our daily lives, we come across many situations where we get errors while accessing a website or a webpage. Some steps to perform while such a situation arises are:
1.) Try a complete refresh of the website by pressing CTRL + shift + R
2.) Close and restart your web browser, and reload the website.
3.) Making sure that cookies are enabled. Cookies are text files that are stored on the local PC to make web navigation easier.
4.) Clearing the cache ( temporary files ) and cookies to make sure they are not causing issues.
5.) Checking your browser for updates. Old versions of certain web browsers can cause compatibility issues.
6.) Checking on a different web browser to see if the webpage is opening there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth speakers are becoming famous in today's world due to their portability and wireless nature. To connect a Bluetooth speaker to your phone, we need to perform the following steps.

1.) Make sure your speakers have enough battery left and turn them on. This makes them discoverable on any Bluetooth-compatible device.
2.) On your mobile device, go to settings, then Bluetooth, and turn it on. It will ask to scan nearby devices.
3.) Scan and select your Bluetooth speaker from among the shown devices, and press pair with the device.
4.) You could be asked to enter the speaker's pairing code. If that is the case, just enter the code and finish pairing.

What according to you makes you a good candidate for customer service or technical support job? | I feel like I have a good command of the English language (spoken & written) & working knowledge of MS Excel which is among the key requirements for this designation. I am also familiar with basic hardware and software terminologies and their workings. I am willing to go above and beyond to increase my knowledge of the matter further, and diligently follow any instructions given to me. In one of my previous designations, I dealt with customers directly & provided technical assistance as and when required. I feel like there is a good demand still left in the remote customer service in India, which is untapped. I want to take this opportunity and grow my skillset on the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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