Subject: English Language Test - Ishtiyak .
From: Ishtiyak . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 10:17:01 -0400

Foreign Language
Screening Test

Name

Ishtiyak
.    /  (+91) 7007942600    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

I'm sorry that you haven't received the order yet.

I've checked the tracking and see that the package was shipped by us, and handed
over to the courier on the same day when the order was placed.

We tried to deliver it to you, but it seems like the given address is wrong.

I request you to please share us your updated address and contact details, for
the package to be delivered soon.

I hope this helps. We look forward to serve you soon.

Warmest regards,

XYZ.

Customer Service Representative.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I understand that you are really dissatisfied with our service.we certainly
would not provide this kind of service to our customers.

I am sorry to know that while installing the TV cabinet it got scratches that is
really upsetting and we're here to help you.

May I please request you to share pictures of scratches so that we can look at
it and proceed further regarding this issue.

We look forward to hear from you soon.

Warmest regards,

XYZ

Customer Support Associate