Subject: Re: Please suggest if any edition required
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Date: Mon, 23 Aug 2021 06:59:53 -0700 (MST)

Allright! 
Thanks for the help in Recruitment. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 23, 2021, at 6:35 PM, Abhishek Kumar <[email-masked]> wrote: 

Hi Harpreet, 

I have added my suggestions below. I am sure Darpan and you will be able to come up with improvements too. 
I feel we need to gain attention of BTech & BE freshers. Unless the contact Centre experience relates to a renowned brand, freshers should be preferred. 
Additionally, 
Please check and confirm with the candidates for a Video Zoom/teams Call for subsequent interviews. 
Everyone we interview will have access to a Camera enabled laptop/Phone/desktop. 

Regards 
Abhishek 

Gaming Support Engineers 

Or 

Service Desk Engineers 

Or 

<Any other Relevant Title> 

Job description 

Roles and Responsibilities: 

To Provide Tech Support for Gaming Hardware for Users of a Leading Global Gaming Audio Brand 

The candidate will be responsible for: 

· Providing Troubleshooting using pre-defined industry-standard procedures ensuring Quick Resolution of User Queries and Issues 

· Troubleshooting Audio Issues on Windows & MAC Environments 

· Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries 

· Handling Support tickets over Chat, Email & Phone in English with Professional levels of Communication standards 

· Managing chats and e-mail tickets on Ticket Management System 

Required Candidate profile 

· Excellent English language Skills — Written and Spoken 

· Excellent technical skills, should be Well Versed with Windows and/or MAC Environments 

· Open to working in a 24x7 environment 

Preferred Skills (Good-to-have, But not Essential) : 

· Exposure to previous PC/MAC/Phone troubleshooting assignments 

· Exposure to a Global/Renowned Contact Centre 

· Exposure to PC/Console Gaming/Troubleshooting 

· Native-Near Native English Accent (someone who has lived/worked/studied in the US/UK Preferred) 

· Engineering Graduates B.Tech. / B.E. (Computer Sc or Electronics) 

Perks and Benefits 

Excellent Compensation, Benefits such as Insurance and Mediclaim, Bonus and incentives 

This job involves providing high end technical support (tech support) to the users of some of the most premium audio equipment for a Leading Global Brand. Knowledge of Bluetooth, Computer Audio, Conference Room Audio will be useful. The ideal candidate should be able to fluently communicate with our customers in North America, in a very easy to understand accent. 

From: "HR" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "Darpan Arora" <[email-masked]> 
Sent: Monday, 23 August, 2021 17:00:26 
Subject: Please suggest if any edition required 

Job description 

Roles and Responsibilities: Candidate will deliver Technical Support to our customers in North America as well as around the world for very high end Audio Equipment used in very sophisticated enterprises around the world. 

The candidate will be responsible for: 

    * Providing Troubleshooting using the defined processes and procedures ensuring the problems of customers is solved 
    * Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries 
    * Answer inbound phone calls in American English or British English 
    * Answer inbound chats and e-mail tickets on Zendesk 
    * Resolve all issues within SLA 
    * Deliver A+ customer experience to customers 

Required Candidate profile 

    * Should be able to speak fluently in American English or British English. American Accent (someone who has lived and worked/studied in the US Prefered). 
    * Excellent technical skills, should be a problem solver 
    * Excellent Analytical skills 
    * Should be able to draft professional emails 
    * Has an eye for detail 
    * Open to working in a 24x7 environment 

Perks and Benefits 

Excellent Compensation, Benefits such as Insurance and mediclaim, Bonus and incentives 

This job involves providing high end technical support (tech support) to the users of some of the most premium audio equipment. Knowledge of Bluetooth, Computer Audio, Conference Room Audio will be useful. The ideal candidate should be able to fluently communicate with our customers in North America, in a very easy to understand accent. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393