Subject: English Language Test - Bikash Rocky
From: Bikash Rocky <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:57:31 -0400

| | Foreign Language Screening Test

Name | Bikash Rocky    /  (754211) 7077267695    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thanks for contacting us. As per your complaint, your order haven't reached to you yet. Because of your invalid shipping address, our delivery services are unable to reach you. So please re-enter the adress information correctly. We are trying to sort out your problem soon. We are happy to serve you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thanks for contacting us. As per the policies of the company , the product purchased can be exchanged but isn't refundable. Sorry for the issues in service. We are trying to exchange your order. Please send us invoice image to ensure the product. Our service team will reach to you soon.

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