Subject: Tech Support Candidate - Aaditya Dwivedi
From: Aaditya Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:43:22 -0400

| | Tech Support Test

Name | Aaditya Dwivedi
E-mail | [email-masked]
Phone Number | (201302) 9870574826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ntpc Dadri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly i will check my internet and wifi connection.
2.then check my web browser if wants to update it then updated the next version.
3.Also check that if anyone blocks this website or not if not then refresh it and get started.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly open the bluetooth option in phone and also speaker.
2. then search the required device with their bluetooth name.
3.after pair device with their name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I completed my study in computer science technical background so basically this is the advantage to me for this job.
and i also communicate with customers politely,patiencely and my convencing power is good to understand their queries and resolve them as soon as in calling or chat process.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |