Subject: Tech Support Candidate - Monish Saifi
From: Monish Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:36:02 -0400

Tech Support
Test

Name

Monish
Saifi

E-mail

[email-masked]

Phone Number

(+91) 7417609813

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Modinagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i check the internet connection that
i m using is working properly or not and then if problem raised again so i save
my all necessary data and reboot the device .

If again having trouble with a website, click the padlock icon Padlock in the
address bar to see if example(firefox)  has blocked parts of the page that are
not secure. Firefox protects you from attacks by blocking potentially harmful,
insecure content on web pages that are supposed to be secure.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Place the Bluetooth device in pairing mode.

2. On the iPhone, open the Settings app.

3. Select Bluetooth.

4. Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch
is green, Bluetooth is enabled, and nothing needs to be changed. If not, select
the toggle to turn on Bluetooth.

5. Scroll down to Other Devices and look for the Bluetooth speaker on the list.
Be patient, as it may take a moment to show up.

6. When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

3