Subject: English Language Test - Priyanka Chauhan
From: Priyanka Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:20:14 -0400

Foreign Language
Screening Test

Name

Priyanka
Chauhan    /  (93104) 99898    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

As a costumer representative I will handle the situation by
asking the proper address from the customer and will tell him/her that the
address he/she mentioned on the courier is incorrect so would they please
provide their correct/ the address where they are available right now
.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I will
tell say to the customer that it's our team mistake so he has to don't worry we
will replace the order within short period of time.