Subject: English Language Test - Basant Kumar
From: Basant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:11:49 -0400

Foreign Language
Screening Test

Name

Basant
Kumar    /  (+91) 8839438615    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Customer,

Sorry! For the inconvenience occured.

From our end the product has been delivered to courrier partner and while they
tried  to deliver you the product it seems your address is wrong. Hence, it
will be delivered back to us and in order to buy it reorder it.

So, kindly request you to change your delivery address by following the
steps.

1) Go to the app/website.

2) Click on My Account option.

3) Click on address bar and change it to

your current address.

4) Reorder the product.

Regards,

Basant Kumar

Customer Support Executive

XYZ company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Customer,

Sorry! for the inconvenience occured don't worry we are here to help you.

In response to your problem we can do these two things in case of product
defect.

1) Replace the order

2) Return the order and money will be

credited back to your bank account.

You can choose any one option while returning/replacing order.

To replace/return the order go to app/website and follow these steps.

1) Go to my account.

2) Under my account go to my orders.

3) Click on return option

4) choose the appropriate option related to

your problem and submit.

6) A courieer pick up agent will come to

your address to check the product and if

the defect matches your description.

7) It will be returned/replaced as per your

wish.

In case of any question feel free to contact us.

Regards,

Basant Kumar

Customer Support Executive

Abc Company