Subject: English Language Test - Neena Pandey
From: Neena Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:10:39 -0400

Foreign Language
Screening Test

Name

Neena
Pandey    /  (226004) 8604793077
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sorry for
the inconvenience caused to you, you are a customer and as a service provider we
never want anything that troubles you. It would be Great if you could once share
us your Address details. The provided Address details by you couldn't be find
out by our end. Please Update your Address details so that we could deliver your
product on time.

Thank you

Babyshop. Com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We
really regret the inconvenience caused to you from  our end . Please select
the item under our return Policy . We will go ahead and initiate a replacement
for the product delivered to you.

Thank you

Home box team