Subject: Tech Support Candidate - srivarsha kokkula
From: srivarsha kokkula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:09:52 -0400

| | Tech Support Test

Name | srivarsha kokkula
E-mail | [email-masked]
Phone Number | (91) 7013947288
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KOTHAGUDEM, TELANGANA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | OTM LABS IND PVT LMTD | JUNIOR ANALYST | DEC31,2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The most common error while trying to open the website is 404(Not Found).The main cause of this error due to broken links, incorrect URLs.

steps to resolve the above error in the below steps:
1. Retry the web page by pressing F5/ retry the address bar again.
2. Check for errors in the URL.
3. Move up one directory level at a time in the URL until you find something.
4. search for the page from a popular search engine.(if you do find the page you were after, update your bookmark to avoid 404 error in future)
5. clear your browsers cache
6. change the DNS servers
7. contact the website directly. if they've moved the page and are generating errors instead of redirecting visitors to the new page, so they can go fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your Bluetooth device in pairing mode by pressing and holding the pairing button.
2.Go to settings>Bluetooth>other devices. Tap the device to connect

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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