Subject: English Language Test - Sakshi Solanki
From: Sakshi Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 09:01:59 -0400

| | Foreign Language Screening Test

Name | Sakshi Solanki    /  (+91) 9953440967    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,

I am so sorry to hear that your order has not yet arrived. I understand how frustrating it is.

I have checked the status of your order and it is showing us as "Incorrect Address". In order to provide you with best solution, can you please confirm me your address again. I will look into this matter on urgent basis once I receive confirmation from your end.

Once again, I sincerely apologize for the inconvenience caused.

For any further assistance, please feel free to call us at 123456.

Best regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear ABC,

I am so sorry the quality of the TV cabinet is not up to our standards. I understand an experience like this can be very upsetting.

Please be assure, you have trusted the good brand. I would like to replace the cabinet with the new one. Our team will deliver you the new product and take the installed cabinet back. You will receive the update on the same in a day.

Once again, I sincerely apologize for the inconvenience caused. Thank you for your understanding.

For any further assistance, please feel free to call us at 123456.

Best regards,
XYZ

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