Subject: English Language Test - Safeena Tabasum
From: Safeena Tabasum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:55:14 -0400

| | Foreign Language Screening Test

Name | Safeena Tabasum     /  (193201) 7051053163    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo Sir /Ma'am
We are really sorry for the inconvenience to u but for sure it's not from us. Your order has been shipped by our company and the delivery boy of your area was out with the order to u and couldn't found your address which was given to us by you but please don't worry we will send u the number of the delivery agent and you have to contact him and your order will b with you in just a while away
We are again sorry to u and hope you will understand the actual delay reason now . Hope I love to shop with us and hope your query was solved by us
Thank you Sir/Ma'am
By Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/ma'am
Sorry to listen about your product Sir but we will make sure it's not by our team the product when shipped was good at that position Sir/ma'am. But by our return policy u can make a return your order and you will get a refund Sir
Hope ur query was solved
Thanks for shopping with us

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