Subject: Tech Support Candidate - DEEPAK SHARMA
From: DEEPAK SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:53:19 -0400

| | Tech Support Test

Name | DEEPAK SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9315152336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Provana | Analyst | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address
Open a new tab and check to see if you can load another website
Clear cache and cookies
Make sure cookies enabled
Make sure internet connection is working properly. If not fix the internet stable issues
Restart the browser else use other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open setting app
Navigate to connected devices and turn on Bluetooth switch, if it's not enabled
Select Bluetooth to view the options
Select pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge and skills. Being a computer science engineer I think I am the most suitable candidate to work in the technical environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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