Subject: Tech Support Candidate - sandeep yadav
From: sandeep yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Aug 2021 08:53:04 -0400

| | Tech Support Test

Name | sandeep yadav
E-mail | [email-masked]
Phone Number | (+91) 8750567060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device.
Many basic problems can be solved simple by restarting your device. This clear caches memory, and force the device to re-load the program or web pages you may be having issue with, rather than use something that may be partially wrong.

2. Make sure the internet connection works.

(a). open your browser. in the address bar at the top, type in google.com then push Enter or return.

(b). make sure you're able to load NDTV.com. once this loads, make sure you're able to search. Type something in the search box, then select NDTV.com.

(c). Make sure search results load properly.

(d). if searching doesn't work, then there's reason to believe that you're not connected to the internet. Fix the connection issue before proceeding.

3. Check if the website is down for everybody or just me.

it's a good idea to test if the site you're trying to access is down for everyone, or just me. there's a website that facilitates doing just that!

(a). open your preferred browser, and visit a website checking page, such as "Down for everyone or just me".
(b). on the site, type in the website address you're having problems reaching, then push enter or return.
(c). Look at the result from the site, to determine if the site is down.
(c.1) Site down.
if the result says that "it's Not just you!", that means the site for everyone.
(c.2) Site up
if the result says that "it's just you.", that means there's a problem with the connection between your computer and site, but other peoples can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly open Bluetooth speaker and get power on then you open your device Bluetooth and then you get connected with Bluetooth speaker. and then you play a song in your smartphone device and enjoy a loud and sharp music in Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? | it's all about your attitude in addition to your academic qualifications, like you should be soft spoken, good listener, problem solver, helpful, team builder and know to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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